At TX Headwear, every order is custom-built from the ground up. Our fulfillment policies are designed to ensure clarity and fairness throughout the ordering process.
Order Fulfillment Timeline
Each order is custom manufactured and embroidered based on your specifications. Standard fulfillment time is 6–8 weeks from the date of final art approval and payment. This includes production and shipping timeframes. Expedited options may be available on a case-by-case basis for an additional fee.
Shipping Policy
We ship all orders via insured ground shipping to the continental United States. Once your order ships, you’ll receive tracking information via email. TX Headwear is not responsible for delays due to carrier issues, weather, or customs if shipping outside the U.S.
Shipping rates are calculated based on order volume and destination. Any additional fees (duties, tariffs, or special delivery requirements) are the responsibility of the customer.
Returns and Refunds
Because every order is custom-made, we do not accept returns or offer refunds on completed products. Exceptions may be made in cases of manufacturing defects or fulfillment errors. If you believe your order is incorrect or defective, contact us within 7 days of delivery at support@txheadwear.com with photos and a description of the issue.
Approved returns must be unused and in original condition. TX Headwear reserves the right to deny refund or replacement claims that do not meet these criteria.
Cancellations
Orders may be canceled within 48 hours of payment and final art approval. After this window, your order enters production and cannot be canceled or modified.
Customer Satisfaction
We are committed to delivering premium-quality custom hats. If you have concerns about your order, please reach out to us at support@txheadwear.com, and we’ll do our best to make it right.